Frequently Asked Questions

Affordable luxury is key at Starlet. Supplying high-quality headpieces and jewellery at sensible prices with no minimum order quantities* and short lead times.

How to open a Starlet Jewellery account?

In order to open a Starlet account please click HERE and fill in the form. Once we have received your request, we will review your details and if you have been accepted, we will send you an email to inform you that you have full access to the website.

How quickly will I receive my order.

As soon as we receive your order we will start processing it. If something is out of stock, we will notify you immediately and suggest a replacement or ask you if you are happy to receive this item at a later date. Orders tend to be ready for despatch 24-48h after we have received the order from you.

Is there a minimum order?

If you would like to benefit from the 15% discount as a new customer, the minimum order is £100 after which there’s no minimum order.

Do products come with a presentation box?

Unfortunately we are no longer providing boxes but you can buy boxes from www.stockpack.co.uk and have your branding printed on them. They are currently the best value boxes in the UK.

Do I need to use the Starlet brand in my shop?

There’s no obligation to use the Starlet brand. You are allowed to white-label.

It is fine to place your branding on our products but not allowed to claim that our products are made by you.

Is dropshipping available?

Yes, we offer a dropshipping service. Please note that there’s an admin fee of £5 for orders below £40. We do not under any circumstances accept returns on dropship orders.

Please let us know if you would like us to include a box. We will make sure to not include paperwork if the order is going directly to your customer.

Will I receive tracking details once my order has been despatched?

Yes, we will email you once your order has been sent out and this email will include your tracking number.